COMMON CONCERNS

We stand behind our product 100% and understand there are common issues inherent with our product that need to be explained to our consumers. The issues below are not considered defective and not reasons for alarm.

• Shedding

All wool rugs will shed.  Hand knotted rugs will shed less than tufted.

• Sprouts

Loose fibers are common in hand made rugs, simply clip them carefully with scissors, do not pull by hand.

• Creases in rugs

Should disappear in a week or two. Try reverse rolling.

• Fading

Rugs in direct sunlight will fade out over time. Rotate your rug and avoid placing near windows.

• Wear

Rotate rugs every 3-6 months due to traffic.

• Odor

Rugs recently removed from bag may have a wool odor. This will dissipate in a week or so.

GENERAL CARE AND CLEANING

• Vacuuming

The most damaging effect on area rugs is vacuuming. Extra care must be taken when vacuuming your rug. High powered vacuums will pull threads out of the back of rugs and cause sprouts. These include the bagless Dyson and Oreck. If a vacuum can pick up a bowling ball imagine what it can do to a rug.
- Use the handheld attachment to vacuum your rug or sweep with a broom.

Beater bar will pull fibers from the face of the rug or they can cause the face of your rug to fuzz
- Turn the beater bar off on your vacuum, if it can not be turned off, have it on the highest clearance setting.

The serging on the edges of rugs are very sensitive. Running the vacuum over the edges will cause the serging to deteriorate and fibers will come loose around the edges.
- Carefully place your vacuum on the edge of the rug, do not roll your vacuum onto your rug.

The fringes on the ends of rugs will be destroyed by all vacuums.
- Use the handheld attachment to clean fringes.

*Natural fiber brooms and sweepers are a great, gentle way to clean your rug. Canister vacuums without beater bars are also effective.

• Spot Cleaning

If you spill on a rug, clean it immediately. Once the stain is set in it becomes more difficult to clean.
Never rub a spill as it forces the spill deeper into the rug.

With a dry cotton towel or white paper towel, blot out stain as much as possible.

Gently scrape off any food or debris with a dull instrument.

Mix 1-3 drops amount of dish soap/Woolitewith a cup of cold water.

With clean sponge and soap mix, gently remove remainder of stain. Do not spread the stain. Avoid using excessive water.

Blot area with a clean dry towel.

Professional cleaning is recommended for deep stains. Find a professional cleaner who specializes in handmade wool rugs. Cleaning a handmade rug is a different than cleaning wall to wall carpet. Inspect the rug with the cleaner before it is cleaned. Get a signed receipt and guarantee of work before the work is done.

• Extend the life of your Rug

We recommend a rug pad underneath every area rug. Rug pad extends the life of your rug as it absorbs wear and tear from the friction between floor and rug. They help avoid accidents from slipping on moving rugs and tripping on turned up edges. They provide extra cushion on hard surfaces for your feet

We cannot take responsibility for the suggested spot cleaning advice, as stains my vary. Please contact your professional rug cleaner for detailed assistance.